Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• • Account and profile information, such as your name, phone number, email address, patient or user identifier, date of birth, and profile photo.
• • Medical and health-related information that you enter or upload in the App, including medical history, vitals, scanned documents, and related records.
• • Image and camera data, including photos, scans, document images, and face-related analysis data captured through the App’s camera and scanner features.
• • Device information, such as device model, operating system, app version, unique device identifiers, and technical diagnostics.
• • Usage information, such as feature usage, timestamps, error logs, and interaction data needed to improve App performance.

2. How We Use Your Information

We use the information we collect to:

• • Create and manage your account.
• • Provide core App features, including registration, document scanning, patient record management, vitals tracking, and face analysis.
• • Process and store your health or medical information securely for your personal use and for the services you request.
• • Improve, maintain, and troubleshoot the App.
• • Comply with legal, regulatory, and security obligations.
• • Communicate with you about important service updates, account notices, or support requests.

3. Camera, Photos, and Scanner Permissions

The App may request access to your camera, photos, storage, and related device permissions to enable document scanning, image capture, and face analysis features. These permissions are used only to provide the requested features.

We do not use your camera or photos for unrelated purposes, and we do not sell or rent your personal or medical data.

4. Data Storage and Processing

Your information may be stored locally on your device and/or on secure servers operated by us or by trusted third-party service providers. We use reasonable administrative, technical, and organizational safeguards to protect your data from unauthorized access, loss, misuse, or disclosure.

Some data processing may occur through cloud services or APIs used to support authentication, storage, document processing, or analytics.

5. Sharing of Information

We may share your information only in the following limited circumstances:

• • With service providers that help us operate, host, secure, or improve the App.
• • When required by law, court order, emergency, or government request.
• • With your explicit consent, where you choose to share records or information with another person, clinic, doctor, or authorized party.
• • To protect the rights, safety, and security of our users or the App.

We do not sell your personal or health information.

6. Data Retention

We retain your information only for as long as necessary to provide the services, meet legal obligations, resolve disputes, and enforce our agreements. If you delete your account or request deletion of your data, we will remove it where reasonably possible, subject to legal, regulatory, or security requirements.

7. Your Rights and Choices

Depending on applicable law, you may have rights to:

• • Access the personal information we hold about you.
• • Request correction of inaccurate information.
• • Request deletion or withdrawal of consent for certain data collection uses.
• • Restrict or object to some processing activities.
• • Receive a copy of your data in a portable format.

To exercise these rights, please contact us using the details provided below.

8. Children’s Privacy

The App is not intended for children under the age of 18 without appropriate parental or guardian consent, and we do not knowingly collect personal data from children without lawful basis and appropriate safeguards.

9. International Transfers

If your information is transferred outside your country or region for hosting, support, or processing, we will take reasonable steps to ensure that such transfers are protected in accordance with applicable privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the App, legal requirements, or our data practices. The updated version will be posted in the App or on our website, and the effective date will be revised accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

• • Email: support@bluai.ai
• • App: BluApp

This policy is intended to provide a clear explanation of how the App handles personal and health-related information. For a production release, the contact details, company name, and legal jurisdiction should be replaced with the actual provider information.